Ordering Info

Shipping

*We offer free standard shipping across Canada and the United States!

Unless noted, orders ship in 1-3 business days, and charges can be calculated in your shopping cart. Orders ship from Toronto, Canada and delivery times are as follows:

Canada:  1-7 business days, Free
Upon request we can ship express (1-3 days) for an additional charge calculated at checkout.

United States:  4-7 business days, Free
Upon request we can ship express (2-3 days) for an additional charge calculated at checkout.

International:  5-12 business days
Upon request we can ship express (5-7 days) for an additional charge calculated at checkout. Tracking is available as an option to most countries. 

Headbands and hats ship by air mail, 5-10 business days, no tracking.

International orders may be subject to import tax/duty at time of import.  The buyer is responsible for all import and duty charges.

All shipping costs on exchanges are at the buyers expense.

 

 

Currency

Now you can pay in your own currency.  It should appear automatically based on your location.

 

Taxes

All Canadian orders are subject to HST/GST.  

International orders may be subject to import tax/duty at time of import.  The buyer is responsible for all import and duty charges.

Return Policy

We gladly offer exchanges
Items may be exchanged for another item or store credit.  They must be in original condition, unworn and unwashed, with all tags intact.

Contact us within: 14 days of the ship date.
Items must be returned within: 21 days of the ship date.

We don't accept returns or cancellations
but please contact us if you have any problems with your order.

The following items can't be exchanged
Because of the nature of these items, we can't accept returns for:

-Custom orders
-Accessories: including gloves, scarves, headbands, hats

Conditions of exchange
Shipping costs are non-refundable, and buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We do not offer refunds.  All exchanges must be pre-authorized.

 

Payment

We gladly accept Visa, MasterCard, American Express, Apple Pay and PayPal with our secure checkout system powered by Shopify. 


Security

We use Shopify to host our online store, and Shopify automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption. 

On site payments are securely processed by Stripe, and we do not touch, process, or store any customer financial data. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.