Shipping Information + Ordering Policies

Shipping

*We're now offering free standard shipping across Canada!

Unless noted, orders ship in 1-3 business days, and charges can be calculated in your shopping cart.
Orders ship from Toronto, Canada and delivery times are as follows:

Canada:  1-7 business days, Free

United States:  4-7 business days
Upon request we can ship express (2-3 days) for an additional $15.

International:  5-12 business days
Upon request we can ship express (5-7 days)- contact us for a rate.  Tracking is available as an option to most countries. 

Fingerless gloves ship by air mail, 5-10 business days, no tracking.

The buyer is responsible for paying all duty and customs fees.

All shipping costs on exchanges are at the buyers expense (Typically $12 + tax in Canada, $20 to the US).

 

Currency

Orders are processed in Canadian dollars. Visit http://www.xe.com/ for all exchange rates.

Taxes

All Canadian orders will be charged GST/HST.

Returns

Please contact us before ordering with any questions or sizing concerns. We are more than happy to send out a colour swatch, or help with sizing to ensure that you are completely satisfied with your purchase!

If you would like to exchange your pieces for a different size or style, please let us know within 15 business days of the ship date (20 days for international orders), and we can work out an exchange. Note that all shipping costs are at the buyer's expense.
Items must be in original condition, unworn and unwashed. With all tags intact.

Special order pieces, clearance/sale/as is items, and accessories (candles, jewellery, scarves, bags, gloves) are final sale (non-exchangeable).

We do not offer refunds.
All exchanges must be pre-authorized

 

Payment

We gladly accept Visa, MasterCard, and American Express with our secure checkout system powered by Stripe. 
We also accept payment through PayPal.
All orders are processed in Canadian dollars.

 


Security

We use Stripe for payments, and Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption. Stripe is certified as a PCI Service Provider Level 1. This is the most stringent level of certification available.
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